Return Policy

We strive to provide you with the best possible customer experience, especially in the event of an issue with your order.

 

Our refund policy allows for a 10-day period following the receipt of your wine during which you may request a refund or exchange. If more than 10 days have passed since your order was delivered, we are unable to offer you a refund or exchange.

​

To qualify for a return, you must notify us at the earliest sign of an issue or if you wish to return a product. As we offer aged wines, we cannot guarantee the quality of every bottle. If you receive a bottle with any flaws or defects, please contact us immediately, and we will do our best to resolve the situation.

​

Please note that gift cards, empty wine bottles, and opened bottles of wine that are not defective are not eligible for a return. We kindly request that you do not send your purchase back to the manufacturer.

Refunds will be processed as a store credit for future purchases. Thank you for your understanding and for choosing the Vine.